Privacy Policy

At C Squared Coaching Ltd ("I", "me",“we”, "my", “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with my coaching services, visit my website, or interact with me online.

1. Information We Collect

I may collect the following information:

Personal details: name, email address, phone number, and billing information when you sign up for coaching sessions or courses.
Professional information: CVs, career history, or other documents you choose to share for coaching purposes.
Technical data: IP address, browser type, and website usage information (via cookies and analytics tools).
Communication records: emails, messages, and session notes to support your coaching journey.

2. How We Use Your Information

I use your information to:

Deliver coaching sessions, courses, and resources tailored to your needs.
Process payments and manage bookings.
Communicate with you about services, updates, or changes.
Improve our services and website experience.
Comply with legal and regulatory obligations.

I do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

I process your personal data under one or more of the following lawful bases:

Consent – where you have given me permission (e.g., subscribing to a newsletter).
Contract – where processing is necessary for me to provide my coaching services.
Legal obligation – where I must comply with UK law.
Legitimate interests – where it is reasonable and does not override your rights (e.g., business administration, service improvement).

4. How We Store and Protect Your Data

Your personal data is stored securely and only accessible to me and me alone.
I use appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss.
I only retain data for as long as necessary to deliver services or meet legal requirements.

5. Sharing Your Information

I may share your data with trusted third-party service providers, such as:

Payment processors (e.g., Stripe, PayPal).
Online platforms used for sessions (e.g., Zoom, Teams).
Cloud storage and IT support providers.

These third parties only process your data under my instruction and in compliance with data protection laws.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (where legally possible).
Restrict or object to certain types of processing.
Request a copy of your data in a portable format.
Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact me at the details below.

7. Cookies

My website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how I handle your data, you can contact me at:

C Squared Coaching Ltd
Email: chris@csquaredcoaching.co.uk
Website: www.csquaredcoaching.co.uk

If you are unhappy with how I handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.